Refund policy

Return Policy

We have a 30-day return policy for damaged or incorrect items. If you have received a defective, damaged, or wrong item, please contact us within 30 days of receiving your order so we can make it right.

How to request a return Contact us at info@akiamo.com with your order number and a photo of the item. We will assess the issue and send you a replacement at no extra cost. You do not need to return the original item.

Print-on-demand products As our products are made to order, we are unable to accept returns or exchanges due to change of mind or incorrect size selection. Please review your order carefully before completing your purchase.

Exceptions We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get the item you want is to contact us about the issue with your current order, and once resolved, place a new order separately.

EU 14-day right of withdrawal If goods are delivered within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please note that custom-made and personalised products are exempt from this right under Directive 2011/83/EU, Article 16(c). Items must be unused, in their original condition and packaging, and you must provide proof of purchase.

Refunds We will notify you once your case has been reviewed. If approved, any refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@akiamo.com.